ࡱ> ad` @ibjbj .aJJ%%%9996,64999999~. ]>% ^~99dddl9%9ddd,d9NF 9`d0dpd%d0ddJ S:  THE NETWORK CENTER The Network Center is the realization of a dream of the Opelousas Housing Authority to provide a place of empowerment and learning. It is not the typical classroom setting. This center has living room environment to create a welcoming atmosphere. It is equipped with six computers, flat screen television, sofa and chairs. It is warm and inviting and everyone who participates wants to return. This center was initially geared for job readiness programs, but has grown into a multi-use center, first stop for GED registration, and tutoring center for after school students. Ms. Vickie Ganucheau Resident Initiative Coordinator Housing Authority of the City of Opelousas SUMMER APPRENTICESHIP PROGRAM One goal of the Opelousas Housing Authority is to empower young people to fulfill their potential by providing resources. Our Agency partnered with a contractor to instill work ethics and teach job skills to young residents by hiring them for a summer apprenticeship program. For many, this was their first employment. They learned the value of a dollar, teamwork, and self discipline. As a result, they have gained confidence and have set life goals. Many are eager to return next year to mentor younger individuals. Ms. Vickie Ganucheau Resident Initiative Coordinator Housing Authority of the City of Opelousas  DAY OF CARING Day of Caring is a National United Way volunteer campaign that takes place annually in September to raise awareness of community needs and services, allow contributors to see where their money goes, and involve employees in first - hand experience with area charities. Tulsa Housing Authority's (THA) Community Relations Department partnered with Senior Star Living to bring a day of service benefiting THA residents. The project goal was to restore the playground equipment and basketball court for the children of Parkview Terrace Apartments. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa DOMESTIC VIOLENCE INTERVENTION SERVICES Nearly one-third of American woman (31%) reported physical or sexual abuse by a husband, boyfriend or partner. After a domestic violence situation that resulted in the death of a long-time resident, the Housing Authority saw the necessity to prepare and train their staff to better identify potential domestic abuse situation as well as how to properly intervene for the safety of all involved. A partnership was developed with Domestic Violence Intervention Services to provide all THA staff with extensive training on all aspects of domestic abuse. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa DYNAMITE DOMINO TOURNAMENT The Housing Authority's high-rise communities are comprised primarily of elderly and disabled residents. AmeriCorps members are placed in these communities to provide these residents with activity and social skills building. The AmeriCorps members listened to the residents' discussions and observed how the game of dominoes brought the residents together. In December 2007, the Tulsa SHARE AmeriCorps members and service coordinators from those sites planned a Domino tournament with each of three high-rise sites competing against each other to win a trophy. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa FIRE SAFETY Fire safety and prevention are important skills for any individual. Due to an increase in the number of apartment fires seen by the Tulsa Housing Authority (THA) in 2008, a fire safety training was created by THA's Training Manager. The Program educates residents on how to prevent apartment fires and how to be prepared for a fire emergency. The program is presented though a PowerPoint presentation to the residents and staff. The Service Coordinators and the Tulsa SHARE AmeriCorps members will continue to provide monthly fire safety training for residents using this curriculum. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa FOCUS ON FAMILIES The lack of skills and resources needed to raise a healthy, well-rounded family is a challenge that faces many residents living within the Housing Authority apartment communities. Trying to obtain employment, going back to school, or strengthening parenting values. The Focus on Families curriculum addresses these often overlooking needs by giving residents valuable information on preventative care such as child safety, disaster planning, immunizations, and childcare. It also offers techniques to help strengthen ties between a parent and child. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa MENTORING FOR ALL AGES Tulsa Housing Authority (THA) makes every effort to provide community involvement for elderly and disabled tenants of public housing. The Service Coordinators, AmeriCorps Members, and eight residents from THA's high-rise communities collaborated in developing a mind-challenging program. They proposed a partnership with one of Tulsa Public School's Early Childhood Development Centers to start a mentoring program. This program would assist in guiding and helping a young person in his or her development while encouraging the elderly to become mobilized volunteers. Closing the generational gap, this process proved to all who were involved that relationships can be made across all ages. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa RESIDENT ASSOCIATION MONTHLY NEWSLETTER With today's fast-paced atmosphere, many people miss relevant information either by miscommunication or lack of communication completely. The Resident Association Monthly Newsletter was created within one Housing Authority's apartment community as a way to accurate, inspiring, and motivational information to residents in a timely, efficient manner. This creative and informative publication has the cooperative efforts of the residents, the resource center's staff, and the Property Manager. The newsletter publication encourages and allows the residents to voice their opinions, concerns, and site specific information in a constructive and empowering format. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa RIVERVIEW NEIGHBORHOOD NETWORK EXPANSION The Housing Authority's Riverview Park Neighborhood Network Resource Center Computer Lab expanded the resource center to include a second deprogrammed apartment converted into a computer lab and additional classroom space due to high participation by the community. The computer lab provides opportunities to access technology and access to computer with Internet access. At the Neighborhood Network Computer Lab, individuals can participate in computer training classes, job preparedness programs, agency self sufficiency programs, and GED classes Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa S.A.G.E. - SKILLS FOR ATTAINING GAINFUL EMPLOYMENT The Housing Authority Community Relations Department identified the need to create a job readiness curriculum so residents would be able to learn valuable skills in gaining employment. The lack of confidence and motivation, along with transportation barriers among residents, prevented them from attending employment readiness programs elsewhere. With the relationships already established among the residents and service coordinators, SAGE provided these residents an on-site program to build confidence and skills needed to gain employment. Residents who have attended this program have gone on to gain employment or to enroll in other employment programs or school. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa SITE CALENDARS Motivating large groups of individuals and keeping lines of communication open is a challenge in any community. Many residents do not have such luxuries as a house phone, television, transportation, ect. Thus, they are not aware of the services available. These same residents my even lack the social skills necessary to develop healthy relationships amount their neighbors, adding communication issues and information being lost. In an effort to promote programs and upcoming local agency events, the Housing Authority develops and mass distributes what is called a monthly site calendar. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa WALK FOR LIFE ACROSS AMERICA Research has shown that inactive lifestyles can cause poor circulation, brittle bones, and even dementia. Several of our senior residents of the Housing Authority high rise were starting to voice their concerns about their own lifestyle. The Service Coordinator, AmeriCorps members and some of the residents began to brainstorm ways to alleviate some of these problems. Walking was the answer and thus started the senior program appropriately named, "Walk for Life Across America." The program was designed to be one that the residents could do at their own pace, either in groups or alone. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa YOUTH AT HEART Growing up, teens are presented with such challenges as peer pressure, drug and alcohol abuse, gang violence, and teen pregnancy. Without support from local agencies and available programs to facilitate meaningful personal growth, the bridge into the adult years would be very shaky. Youth at Heart, though a partnership with the Housing Authority developed a youth program to provide activities geared towards youth to educate them on valuable social, academic and life skills necessary to help them succeed in the future. Ms. Melissa Graham Vice President Community Relations Housing Authority of the City of Tulsa  EMERGING ENTERPRISES BUSINESS INCUBATOR A majority of the residents served by Housing Authority struggle with unemployment. However, many show an interest in learning the skills necessary to launch their own small businesses and become self sufficient. To achieve these goals, while revitalizing the community thought education, economic development, and financial growth, the agency developed a small business incubator. Since opening in August 2008, 62 individuals have interviewed for the program. Six participants have completed 95 hours of classroom training and have developed business plans. Aptly named Emerging Enterprises, the incubator has given these entrepreneurs their first taste of success. Mr. James L. Hargrove PHM President & CEO Housing Authority of the City of Austin CAMBRIDGE VILLAS SENIOR APARTMENTS In 2008, the Housing Authority of Travis County (HATC) began leasing the first of three affordable housing developments to open that year. Cambridge Villas Seniors Apartments in Pflugerville, Texas, was the first partnership between a private developer and the HATC's Strategic Housing Finance Corporation (SHFC). The apartments provided and Austin suburb with 208 units of quality senior housing and 52 single-story four-plex buildings, with the latest and best features and services for seniors. Ms. Cindy Noland PR/Marketing Manager Housing Authority of Travis County, Texas CITYVIEW AT THE PARK SENIOR APARTMENTS CityView at the Park is a 70-unit seniors development located in the urban core of southeast Austin. Developed by the Housing Authority's Strategic Housing Finance Corporation in partnership with private developer SGI Ventures, Inc., the goal for this development were to provide quality affordable housing for low-income seniors and build a national model for green building and energy efficiency and reduction of the environmental footprint. Ms. Cindy Noland PR/Marketing Manager Housing Authority of Travis County, Texas CLIENT SERVICES AND COMMUNICATIONS The Housing Authority has launched several social and supportive services programs for families, elderly, disabled, and youth in public housing and Section 8. HOPE VI has encouraged housing authorities to develop "linkages" between programs to get the most out of these programs, Beaumont Housing Authority tied them together with the formation of the Client Services & Communications Department, which developed a Program Coordinating Committee to service all of the programs, and pull together public and private partnerships to provide comprehensive social and supportive services though all the grant-funded programs. Mr. Robert L. Reyna Executive Director Housing Authority of the City of Beaumont COMPREHENSIVE NEIGHBORHOOD REVITALIZATION PLAN Building on the success of our 2006 HOPE VI revitalization project, the Housing Authority partnered with the Texas A&M University School of Landscape Architecture & Urban Planning to develop a comprehensive vision to revitalize the North End neighborhood. Graduate students consulted with local leaders, community members, and City community development staff to develop their plans. Their recommendations were intended to serve as a guide to City Council and neighborhood stakeholders. It included recommendations in the areas of land use, economic development, traffic flow, accessibility, parks and recreation development, and business and commerce development. Mr. Robert L. Reyna Executive Director Housing Authority of the City of Beaumont LAS PALMAS DEVELOPMENT PAINT PROJECT Residents from the Las Palmas Development had a great desire to improve the exterior appearance of their homes. Cameron County Housing Authority (CCHA) staff met with the residents to inform them that there was not funding available to finance the project. The residents volunteered to pain the exterior themselves if the CCHA would supply them with training, assistance and supplies. Our partner, the Home Depot provided training, technical assistance, and a discount to launch the project. Residents obtained training, work experience, and a sense of value for their homes. Ms. Daisy Flores PHM Executive Director Cameron County Housing Authority A FAIRY TALE ENDING FOR THE FIRST LADY'S BUILDING A 108 Loan, CDBG funds, and city dollars have reconstructed and revitalized the face of downtown. The cornerstone of the revitalization is the First Lady Building, named for the First Lady of Texas, Anita Perry, who deemed it a building of historic interest. The transformation of the deteriorated empty building into a beautiful, occupied building is amazing. It is bustling with life and is a great example of revitalization. Ms. Nancy S. Mikeska CDBG Coordinator City of Conroe Department of CDBG APPRENTICE PROGRAM In a time when funding is limited and budgets tight, the Corpus Christi Housing Authority (CCHA) began the process to incorporate and energy efficiency program that could use the captured savings to support a blue collar apprentice program. This project began in 2001 and took the Housing Authority several years to conduct the training and research needed to accomplish such a large venture. The goal and primary purpose of the CCHA Apprenticeship Program is to provide the capital means that will give our residents the skill they need to succeed in a new career. Mr. Mark Hallowell VP Procurement, Energy and Emergency Management Housing Authority of the City of Corpus Christi COMMUNITY FOR YOUTH PROGRAM The Housing Authority Boys & Girls Club was established in the 1990s and supported by HUD's Drug Elimination Program. However, after funding ceased to exist, the B&G Club withdrew their services and the center became solely managed by the CCHA. Programs have continued intermittently as funding from various grants became available; however, this remained a very competitive process and funding continued to be a challenge. Thus, the objective of the CCHA was to establish a consistent, ongoing academic youth development program that is not wholly dependent on grants, lending to the creation of the Community for Youth Program. Mr. Richard Franco CEO Housing Authority of the City of Corpus Christi ADMISSIONS: OUTREACH PROGRAM FOR THE HOMELESS In 2007, Fort Worth Housing Authority (FWHA) initiated meetings with homeless shelter administrators to identify potential collaborative projects. To increase access to housing services, the FWHA Admissions Department developed the 2008 Shelter Onsite Housing Application Program. As a result of this outreach service, 158 homeless persons completed housing applications and have matriculated to the housing waiting list Beginning in January of 2009, the City of Fort Worth has pledged $880,000 for rental assistance to the homeless, which will dramatically expedite the process of transitioning from waiting list to move-in. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth COMMUNITY FAIR Many Fort Worth Housing Authority (FWHA) clients fail to access needed referral services because of a preconception that the process will be complicated, time-consuming, and frustrating. To promote awareness and reduce stress, FWHA introduced community service providers in a fun setting by organizing 2008 Community Resource Fair, featuring food booths, music, and children's activities. Forty agencies were represented with services that included child care, housing, job placement, education and homeownership. There were 183 adults in attendance and 43 children. Attendees received valuable information on the resources available to them. The Transit Authority provided free bus passes to and for the Fair. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth HOUSING 101 Case manager in the local social service community expressed confusion and lack of knowledge about housing programs. The Housing Administrator for Special Programs developed "Housing 101", a training program aimed at service providers with includes a one-hour presentation accompanied by brief descriptive handouts, a listing of housing types, and a workflow sheet to walk case manages through the housing process so they can direct their clients to the most appropriate housing option(s). To date 125 case managers have received this training and are now better equipped to assist clients in need of housing. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth HOUSING FIRST HOMELESS INITIATIVE Housing Authority projects a 40% increase in homeless Shelter+ Care (S+C) clients in 2009. To address the increases, a plan was developed using the Housing First model. In 2008, in preparation for 2009, the S+C program initiated a pilot project designed to house five to ten homeless individuals and A) Identify possible weaknesses in the proposed project design B) Determine the general efficacy of the Housing First concept within the local target population. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth MONEYSMART PROGRAM The Homeownership Coordinator identified a need to provide training in personal finance and money management to clients enrolled in our Homebuyers Club Program. In Collaboration with the city of Forth Worth Business Assistance Center, the Coordinator organized a series of five MoneySmart classes in budgeting, saving, credit repair, banking services, and the home buying process. Using an exit survey to determine results, we found that 100% of the 31 clients who graduated from the program reported three or more positive outcomes as a result of completing MoneySmart classes. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth PUBLIC HOUSING CRIME REDUCTION PROGRAM in 2007, the Housing Authority was facing a series of events, each of which had the potential to erode previous successes in crime prevention in public housing. In response , the Housing Authority Department of Safety and Crime Management initiated a proactive effort designed to engage the community and circumvent future problems by continuing the current trend in crime reduction, finding ways to enhance existing crime perception efforts, working to change the perception of high crime in public housing, and involving the residents as part of the response team, rather than as victims or problems. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth VENDOR CHECK STATUS In 2006, the Authority conducted a review of procedures which showed staff receives on average 90 calls per day from vendors with questions regarding the status of payments. To address this, the MIS department was asked to add and electronic Vendor Check Status component to the FWHA Web site. Although information has only been online for two months we are already experiencing a 20% reduction in calls from vendors. In addition, landlord who receive rental payments from FWHA via direct deposit will now obtain online notification of deposits, a change projected to say $9,000 in mailing cost. Mrs. Gloria Owens Senior Vice-President Housing Authority of the City of Fort Worth CUSTOMER SERVICE INITIATIVE In 2006, the Housing Authority began using Customer satisfaction Cards to gather ongoing feedback regarding service delivery as part of its Customer Service Initiative. This feedback guides improvement efforts through staff training, initiation of customer friendly procedures, and collaboration between the Customer Service Manager and line staff to resolve service issues promptly. On a rating schedule of one to five ( ranging from poor to excellent), the Housing Authority achieved a baseline rating, in 2006, of 3.58 and an average rating of 4.14 by November 2008. Customer Service Initiative components, including Customer Satisfaction Cards, are effective, affordable, and replicable by other agencies. Mr. Steve Mikelman Chief of Staff Houston Housing Authority ARTISAN AT SALADO APARTMENTS Artisan at Salado Apartments are located near Highway 35 within the community of the near eastside of San Antonio. The barriers to providing quality affordable housing include raising construction costs, stagnant income growth, fluctuation financing markets, and the availability and cost of land. A unique combination of financing and local partnering resulted in a high quality affordable product. Artisan at Salado has become a template for the community to successfully integrate quality debt, equity, and development partners teamed together with the common goal to overcome these market barriers. With the nearby military base, the demand and needs will provide this complex's continued success. Ms. Lourdes Castro-Ramirez President/CEO San Antonio Housing Authority COSTA ALMADENA APARTMENTS As part of the growing trend and demand of affordable apartment housing in San Antonio, Costa Almadena brings that old charm of the villas design into today's apartment living. With its multi-colored exteriors and iron-railed balconies lining the view, residents are attracted to its pleasant design. The complex is nested on 10,457 landscaped acres near many commercial and retail centers. With the nearby military base, the demand and needs will prove this complex's continued success. Ms. Lourdes Castro-Ramirez President/CEO San Antonio Housing Authority LEADERSHIP PROGRAM The goal of the San Antonio Housing Authority's (SAHA) leadership program is to grow its leadership from with by identifying and preparing employees for management positions. The program gives employees an opportunity to :reveal their leadership talents to the senior management team, establish relationships with representatives of various other departments and enhance their knowledge of SHAH, its programs, and its services. Mrs. Melanie Villalobos PHM, SHM Vice President, Corporate and Employee Relations San Antonio Housing Authority RESIDENT HANDBOOKS In response to resident concerns that they need a resource to learn more about SAHA's policies and procedures, SAHA staff and residents collaborated to develop an informational Resident Handbook, to provide residents with an easy-to-use guide that will assist them with their questions and responsibilities. The publication's format, a bilingual flip design, is an innovative way for SAHA to present the exact same information in English and Spanish. Mr. Michael Bond Director of Public Housing San Antonio Housing Authority WOODHILL CARES The San Antonio Housing Authority's (SAHA) Woodhill Apartments is an Affordable housing community with 532 units in 41 buildings. In December 2006, SAHA launched a concentrated effort to physically improve the property by unveiling its "Woodhill Cares" initiative. The initiative, aimed at enhancing overall customer service and maintenance programs, has transformed a once distressed property into a truly desirable one. Success has realized in November 2008 when Woodhill Apartments was named Affordable Housing Property of the Year by San Antonio Apartment Association. 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